TERMS AND CONDITIONS

Introduction

Thank you for visiting our website http://www.amaltheabistro.co.uk/ .

We hope that you enjoy your visit, but you should be aware that the use of our website is regulated by the following Terms and Conditions.

By browsing the website you automatically accept the Terms and Conditions. If you do not accept them fully or partially, you should stop browsing the website immediately. It is also important for you to be aware of our Disclaimer.

Terms and Conditions may vary from time to time and any changes will be valid from the date of posting on the website.

Throughout the Terms and Conditions, when we mention ‘we’, ‘us’, ‘our’ etc. We are referring to Amalthea Greek Deli Ltd that owns the Amalthea Greek Café Bistro and Deli trademark and is trading under this name. When we mention ‘you’, we are referring to the user or browser of the website.

If you have any questions regarding these Terms and Conditions, do not hesitate to contact us on info@amaltheabistro.co.uk. Any personal information we acquire from you as a result of any enquiries will be handled according to our Privacy Policy.

  1. Agreement

Using or browsing the website constitutes your acceptance to our Terms and Conditions. If you do not accept these T&C fully or partially, you are requested to EXIT the website immediately.

  1. Copyright

The content of this website (except where otherwise stated) is copyright © Amalthea Greek Deli Ltd. This includes any text, scripts, applets, images, and graphics. You may download, print or make screenshots of the content of this site for your own personal use only but you should acknowledge that the material is copyright © Amalthea Greek Deli Ltd. where appropriate. You may store material from the website for private online or offline browsing purposes only. Any marketing and content material (e.g. text, images, and videos) posted on our website as well as on our social media profiles (i.e. Facebook, Twitter, Instagram) are strictly under the copyright of Amalthea Greek Deli Ltd. and must not be copied, partially copied or altered in order to be used for commercial purposes.

The copying or distribution of any part of the marketing and content material of our website and social media accounts, for any commercial purpose, is specifically prohibited other than with the  written consent of Amalthea Greek Deli Ltd. A written consent for copying or commercial distribution may be acquired after request on such terms and at such costs as we may determine.

Copying any of the content mentioned above as well as any intellectual property including menu, design and layout, actual text from the website (e.g. about us, our story, explore our menu etc.) is strictly prohibited.

Any trade mark, service mark or other intellectual property contained in or relating to this website and all the related social media accounts are the property of Amalthea Greek Deli Ltd. The use of all the above by users or viewers of this website is strictly forbidden.

  1. Exclusions

Please be informed about the terms of our Disclaimer.

We have completed all the logical steps to make sure that all the information provided on our website is accurate.

Nevertheless, we are not able to guarantee that:

– the material or information stated on this website is complete or accurate.

– the material or information stated on this website will be fully secure.

– the information acquired from this website will be sufficient for you.

– your browsing of this website will be uninterrupted by any errors or that shortcomings in information stated on this website will be corrected.

If you have notice any inaccuracies, do not hesitate to contact us

  1. Hyperlinks

This website may contain links to other websites. Amalthea Greek Deli Ltd. is not responsible for any information on other websites that are operated by third parties. If you believe that any external websites linked to this website present inaccurate or offensive content, please communicate with us via one of the suggested communication methods on our website.

  1. Our right to vary Terms and Conditions

Amalthea Greek Deli Ltd. reserves the right to adjust these Terms and Conditions. Any changes to these Terms and Conditions will be posted on this website.

  1. Potential complaints

If you have any complaints related to this website please do not hesitate to contact us via any of the suggested communication methods stated on this website.

  1. Potential Severance

If any part of these Terms and Conditions is considered invalid, the specific part will be removed and the remaining parts will stay in force.

 

DISCLAIMER

This website http://www.amaltheabistro.co.uk/ is operated by Amalthea Greek Deli Ltd. When you browse the website, your visit and any disputes that may occur are subject to this Disclaimer, and our Terms and Conditions of Use.

Copyright in this website belongs to Amalthea Greed Deli Ltd. unless otherwise indicated.

Amalthea Greek Deli Ltd. has taken all the logical steps to make sure that all information provided on our website is accurate. Nevertheless, Amalthea Greek Deli Ltd accepts no responsibility for the accuracy of the information stated on this website and renounces all liability regarding such information.

We shall not be held accountable for any losses incurred, such as loss of business or any other financial loss related to the use of this website.

PRIVACY POLICY

Amalthea Greek Deli Ltd. is devoted to maintaining your privacy and thus we present below the privacy policies we implement in order to handle your personal information in a responsible and safe manner.

You will be asked to submit personal information when making a reservation, such as name, phone number and email address.

We do not pass any personal information to third parties. We are dedicated to ensuring that your personal information is protected. We implement physical and electronic measures in order to avoid unauthorized disclosure of any personal information we collect online.

On our website there are links that lead you to different websites. Since we do not have any control over other websites, we cannot be held responsible for protecting your personal information once you leave our website.

We use traffic log cookies to classify the pages that are being used the most and are perceived as more useful by customers. This provides us with a better understanding about our website’s traffic and helps us improve our website and adapt it to our customers’ needs.  It is your choice whether or not to accept cookies. You are also able to modify your browser to decline cookies automatically instead of accepting them.

RESTAURANT POLICIES

  1. Food Allergies

Each dish stated on the menu has a list of main ingredients that are used in larger quantities.  However, certain ingredients, such as herbs and spices, which are used in small quantities, do not have to be broken down in detail.

It is customers’ responsibility to inform the staff about their special dietary requirements before placing their order so staff are able to provide customers with relevant advice and inform kitchen staff to take all the measures to avoid cross contamination.

Although Amalthea Greek Bistro is not a vegetarian restaurant, staff takes specific steps to separate vegetarian from non-vegetarian products, as follows:

– One deep fat fryer is exclusively used for vegetarian food.

– Specific equipment is used only for non-meat products.

  1. Gift Vouchers

-Gift vouchers can be used any day from Tuesday to Sunday and they are valid strictly until the stated date. Gift vouchers can also be used to purchase deli products, but only for purchases in store and not online. If your total spending is a lower amount than the amount stated on the gift voucher, a refund is not possible. You can redeem the remainder of the amount on another visit.

-Gift vouchers cannot be used in conjuction with any other discount offers, such as early bird deal.

-Winners of competitions are allowed to have only a 2 course or 3 course meal as stated on each competition on social media/website. If they wish to change a dish for any reason then they have to pay it. No mistakes accepted on behalf of the kitchen as the meal is completely complimentary.

 

  1. Reservations

If the customer is not present within 20 minutes of the reservation time and the customer has not informed us, the customer’s reservation will be cancelled.

A deposit of five pounds per head is required for the booking of eight people and above. The deposit will be deducted from the total bill but it is not refundable for people who do not attend the meal unless they inform the restaurant two days (48 hours) in advance.

We accept all types of cards, but we can accept a maximum of three card payments per table, with the remainder of the amount payable in cash.

  1. Private Events

There is no charge for the hire of the whole dining area for a personal event.

The whole dining area can be reserved for minimum of 35 guests. If cancellations result in the number of guests dropping below 30, the group can reserve certain a number of tables with the remainder of the dining area available for other customers.

To book the whole area you should have placed the deposit at least 3 weeks before the event takes place.

The hospitality team can refuse a booking if there are already other bookings placed for the specific date.

A deposit of 10 pounds per head is required to finalise the booking. The deposit will be deducted from the total bill but is not refundable for people who do not attend the event. If the event is cancelled, the deposit is refundable only if the restaurant is informed 10 days in advance.

Customers should place a pre-order of food at least five days before the event. A member of staff will contact with you to arrange the pre-order.

There will be a 10% service charge on the total bill.

For further information and explanation please contact us via one of the suggested communication methods stated on our website.

  1. Loss and Damage

Amalthea Greek Deli Ltd. will not be held liable for any loss or damage of customers’ personal belongings. Customers are fully responsible for parked cars in the designated parking space provided by Amalthea.

  1. Unforeseen circumstances

We will not be accountable for any delay or failure in the performance of our responsibilities due to events out of our control such as but not limited to adverse weather, accident, fire, flood, interruption of electricity/gas supply, equipment failure, traffic problems and terrorism.

6. Opening hours

Kitchen closes one hour before the closing time of the Bistro.

After 6pm drinks and desserts are served only to customers who have just had their meal at the Bistro.

The hospitality team can refuse take-out orders when the kitchen is very busy.

7.Zero Tolerance

We have implemented a zero tolerance policy towards discrimination, threats and rude behavior towards the staff or other customers. In the event of someone behaving inappropriately according to this policy, the person or people responsible will be kindly asked to leave the premises.  This policy is based on the current laws and regulations set by the UK.  If a situation escalates we will be obliged to call the police.

8.Events Terms & Conditions

If an event is cancelled two weeks before the event is due to take place the customer is entitled to a full refund. The refund will be paid within 14 days of the cancellation.

Customers are not entitled to any refund if they cancel less than 14 days before the event is due to take place. Please keep the ticket and use it for another similar event (contact staff for further details).

If someone does not attend no refund will be given as material/ingredients will have been prepared for this person and the place could have been given to someone else.

Tickets are not transferable. They cannot be given to another person without informing our staff as seats are booked for specific names. Gift vouchers should include the name of the person attending the event. If you have a voucher with no name on it then please contact us on 0113 267 2888 or visit our bistro.

If the Amalthea team needs to cancel the event then the event will be transferred to another day. Our team will contact each person who has booked a place to inform them. If a person cannot attend on the new date then a refund will be given.

If you book an event too close to the date of it taking place then please bear in mind that we may have to move you to another group (when possible) or give you a refund if the group is too large as each time there is a limited number of spaces to ensure the smooth running of the event.

Amalthea has the right to ask any person to leave the premises if they create disruption during any event. Any person asked to leave the event is not entitled to any refund.

Video and sound recording are prohibited. Any person caught recording will be asked to delete content. Photographs are prohibited. People repeatedly caught video or sound recording will be asked to leave.

People with disabilities are welcome but please inform a member of our team so we can provide the best experience.

Food allergies: please inform a member of our team as soon as possible. If we receive information too close to the date we cannot guarantee that we will able to accommodate your preference – it is very important to let us know as soon as possible.